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EVERYTHING WE GET ASKED. STILL STUCK? SHOUT.
Delivery
Order before 6pm Monday–Thursday and it's with you the next day via DPD. Friday orders arrive Saturday. You'll get a tracked one-hour window on the morning of delivery.
Cold, in insulated recyclable kraft with ice packs. It'll stay fridge-cold in transit. Pop it straight in the fridge or freezer on arrival.
Mainland UK, next-day. Some Highland and island postcodes take an extra day — we'll flag it at checkout.
£3.95, or free on orders over £40. Collection from the Bolton warehouse is always free.
Halal
Yes — every single product, poultry and red meat, is halal certified and hand-slaughtered to standard. No exceptions, no separate range.
The certifying body's name and mark are printed on every box and listed in full on our About page. Ask us any time and we'll send the certificate.
Payment
All major cards, Apple Pay and Google Pay through Stripe. Everything's encrypted — we never see your card details.
Yes. Payments run through Stripe with full PCI compliance. Your card never touches our servers.
Returns
Fresh meat can't be returned for hygiene reasons, but if anything's wrong — quality, packing, a missed item — message us with a photo and we'll refund or replace it, no argument.
Yes, up until 6pm the day before dispatch. After that it's already been cut and packed for you. Manage it from your account or drop us a line.
still stuck?
We reply within 24hrs on weekdays.